Access your Learning

Frequently Asked Questions (FAQ)

See our Frequently Asked Questions on course access, completion certificates, and other important topics.

A: Ensure you’re using the same email address you used during registration. Your course content is linked to this email. If you have multiple email addresses (e.g., personal and university emails), check your inbox for your receipt to confirm the correct email. If the issue continues, please contact our Support Team.
A: All courses are hosted on our online Learning Portal. After enrolling, you’ll receive a “Welcome to the Learning Portal” email within 10 minutes, which includes a link to activate your account. Once activated, you can log in using your email and password to access your course immediately.
A: Ensure you’ve completed all mandatory assessments and any post-course surveys. You can view your progress summary by selecting ‘e-PORTFOLIO’ on the course tile located on the home page. If issues persist, please contact our Support Team.
A: Please contact our Support Team by emailing mobile-learning@unimelb.edu.au or calling us. We’ll assist you in reactivating your account.
View other commonly asked questions
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We're here to support you. Call, or reach out via email.

E: mobile-learning@unimelb.edu.au

T: +61 3 8344 5673

Our team is available from 8:00 AM to 4:00 PM (Monday to Friday, excluding public holidays and weekends).

We aim to respond to all enquiries within 1 business day.