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Study Portal

FAQ

  • Booking the Simulator at Center for Medical Research
    DETAILS

    We have a variety of simulators available for 
    Simulator bookings are only available to UOM students and staff members of Royal Melbourne Hospital.

    STEP 1
    Please click the link to access the Simulator Booking System.

    STEP 2
    Log in using your email address.

    STEP 3 
    An instruction is given on how to select a suitable simulator for your use in the booking system.
    Please read it before you make the appointment. 
    Select the Suitable Simulator on the top right-hand corner.

    User-added image

    STEP 4
    You can click on the Calendar on a preferred day (on the right-hand side) and time (below the calendar).
    All booking session is to be booked in1 hour blocks. Multi-bookings are available.
    Enter your full name and click 'Create Reservation'.

    Or, you can click Available tab, it will show you a list of time and available simulators within 24 hours. 
    You can modify this search at the bottom of the page.

    User-added image

    Please contact us on +61 3 9035 4739 or email mobile-learning@unimelb.edu.au if you require assistance with your booking.

  • Login issues check up

    How do I get my login details?

    Our 'Getting Started' email is sent to you immediately after you successfully enrol in a course. This will contain your login details along with other information you need to get started.
    Do a search of your inbox for 'Getting Started' to quickly locate this email.
    Please check your junk mail if you do not see the 'Getting Started' email in your inbox.

    Contact our support team if you cannot find this email.

    I’m seeing "The username or password you entered is incorrect.". What can I do?

    Find your login details in the "Getting Started" email.
    Carefully copy and paste your login details across to the login screen, ensuring that caps lock is off (passwords are case-sensitive), and you are not inadvertently adding a blank space before or after your password.

    If you have enrolled in a free course, then you will have access to the free course for 6 weeks. After your access has lapsed, you will receive the 'incorrect username or password' error. You will need to enrol in a paid course or contact support to extend your access to the free course if this is the case.

    If you have forgotten your password, use the 'Forgot your password' option on the login screen to reset your password.

    I'm seeing "There was a problem while contacting the server. Please try again later". What can I do?

    Often this is caused by an incorrect username or password. Please double-check that your username and password are correct.
    Sometimes our servers can go down for short periods for maintenance. Let us know at support if you continually receive this message.

    If you have downloaded the materials to your portable device for offline access, then you may receive this message after a continuous period of more than 2 weeks being offline. Our system requires that you periodically re-verify your identity at least every 2 weeks to continue receiving offline access to materials. Connecting to the internet and then logging into the app whilst online will re-verify your identity and solve this issue.

    The app is crashing or the app/web browser is constantly asking me to login. 

    This can happen for a number of reasons:

    • Your username and/or password are incorrect. Please double-check to ensure that you have entered them correctly.
    • You have exceeded the maximum number of device logins. We have a limit of 5 devices logins before your access is automatically limited, causing the app to exit each time you attempt to login. Sometimes you can reach this limit unexpectedly, as 'new devices' can be accidentally recorded by the system if you clear your cookies or use a different browser. If you suspect that this is happening then please contact us and we will reset your device count.
  • Cancellation & Transfer Policy

    Participants are required to inform our office in writing if they need to cancel their place on a FUSE/FCU course or iHeartScan workshop. Requests to cancel a course or workshop or to transfer to another course or workshop must be sent by email to mobile-learning@unimelb.edu.au

    The cancellation and transfer policies are as follows:

    Refund

    • Up to 6 weeks prior to the course/workshop: a full refund will be provided within 10 working days after you have notified (and received acknowledgement) from the office.
    • 2 – 6 weeks prior to the course/workshop: For a FUSE or FCU simulator course, 40% ($100) cancellation fee will be charged. For an iHeartScan course, a 40% ($560) cancellation fee of the workshop fee will be charged and the difference will be refunded within 10 working days after you have notified (and received acknowledgement) from the office.
    • 2 weeks prior to the workshop: a 100% cancellation fee will apply and no refund will be given.

    Transfer

    • 12 months to 6 weeks prior: Transfer is free of charge.
    • 2 to 6 weeks prior: For a FUSE or FCU simulator course, an administration fee of $50 will be charged. For iHeartScan an administration fee of $195 will be charged.
    • 2 weeks prior: No transfer will be given.

    Course/Workshop Cancellation

    • In the event that the course/workshop you are registered in is cancelled or re-scheduled, registrants will have the option of receiving a full refund or transferring to an alternate workshop within 12 months of the original workshop registration date.

CME and CPD accreditation guide

 iHeartScan iHeartScan Adv Graduate Certificate in
Clinical Ultrasound		Graduate Diploma in
Clinical Ultrasound		Master in
Clinical Ultrasound		All Focused Ultrasound Simulator Education Simulator CoursesHow to claimContact
ACEM Workshops & Training, Procedural & Skills based - approx 10.75 hours Workshops & Training, Procedural & Skills based - approx 11.15 hours Yes - Contact ACEM for more information Yes - Contact ACEM for more information Yes - Contact ACEM for more information Workshops & Training, Procedural & Skills based
3 hours 		Complete the participant feedback form and submit it to us at echo-info@unimel.edu.au immediately upon
completion of your course.
We will then notify ACEM of your attendance at our course.  		cpd@acem.org.au
ANZCA Knowledge & Skills,
2 Credits per hour (up to maximum of 50 points per course) 		Knowledge & Skills,
2 Credits per hour (up to maximum of 50 points per course) 		Knowledge & Skills,
2 Credits per hour (up to maximum of 50 points per course) 		Knowledge & Skills,
2 Credits per hour (up to maximum of 50 points per course) 		Knowledge & Skills,
2 Credits per hour (up to maximum of 50 points per course) 		Knowledge & Skills,
2 Credits per hour (up to maximum of 50 points per course) 		Upload the evidence of your participation in the
ANZCA CPD portfolio system using your college ID number and password.  		cpd@anzca.edu.au
ASUM 6.5myASUM CPD points for attending the duration of the course 6.5myASUM CPD points for attending the duration of the course Not available Not available Not available Not available Sign into MyASUM and log the details of your activity. More information here.asum@asum.com.au
CICM Lectures: Category 2A, 1 point per hour Scenarios/small group procedures: Category 2B, 2 points per hour Lectures: Category 2A, 1 point per hour Scenarios/small group procedures: Category 2B, 2 points per hour Category 1B, 2 points per hour Category 1B, 2 points per hour Category 2B, 2 points per hour. Pre-course learning: Category 1A, 1 point per hour or Category 2B, 2 points per hour.  Sign into the CICM members' portal and log the details of your activity. More information here.stephanieh@cicm.org.au
RACS 1 Point per hour in Maintenance of Knowledge and Skills 1 Point per hour in Maintenance of Knowledge and Skills Not available Not available Not available 1 Point per hour in Maintenance of Knowledge and Skills Notify us at mobile-learning@unimelb.edu.au of your RACS membership number and the workshop that you attended immediately after completing your workshop.
We will then notify RACS of your attendance. 		college.sec@surgeons.org