Frequently Asked Questions

  • How do I contact your support team?

    Our Support team work from Monday to Friday, 8 am – 4 pm AEST. You can contact us by calling (03) 8344 5673 or submitting a case with us online. You can submit a case by following this link (https://www.tfaforms.com/4936023). We will get back to you within 24 – 48 business hours.

  • How do I access my course content?

    Our courses are available via our online Learning Portal. Once you have enrolled, you will receive a ‘Welcome to the Learning Portal’ email within a few minutes with a link to activate your account. Once your account is activated, your course is available immediately. Please use your email address and assigned password to log on.

  • When can I start?

    Our suite of short courses has no specific start or intake dates, meaning you can apply at any time. If you are an Award course student, please refer to the University of Melbourne key dates to see when each semester starts and ends.

  • Do I receive any hands-on learning?

    Our courses are delivered entirely online to ensure they are light-touch and easily accessible for our students. They incorporate videos, case studies and author notes. If you require any academic assistance or would like further clarification on any of the content, please contact us and we can direct your query for you.

  • How long do I have to complete my course?

    This depends on the course you are enrolled in. For our short courses, we recommend completion within a 12-week period. For online workshops that require submission of case studies, we recommend longer. Award courses are dependent on what you’re studying and your allocated study load.

  • What certification do I receive after course completion?

    You will receive a University of Melbourne Certificate of Completion detailing what you studied. If you successfully completed an award, e.g., a Graduate Certificate, you will receive a testamur from the University of Melbourne.

  • I have enrolled in multiple subjects but can only see one. How do I view the others?

    If you are an Award course student and can only see one subject in the Learning Portal, please click on ‘Subject List’, which will display all the subjects you are currently enrolled in. From there, you can navigate between each subject. If you’re still encountering issues, please contact us.

  • I have finished my course, where is my Certificate of Completion?

    It is a mandatory requirement for all students to complete an end-of-course feedback form or submit their feedback on the course in our Learning Portal. Please ensure you have submitted your feedback before requesting your Certificate of Completion and it will then be emailed to you. If you’re still encountering issues, please contact us.

  • I have logged in to the Portal but cannot see my course. What do I do?

    First, please make sure you are using the correct email address you used upon signing up with us to log-in to the Learning Portal. Your course content is tied to your unique email address and your content will not show in the Portal if you’re using a different email. If you have multiple email addresses, such as a personal email and a University email, check your inbox to see where your receipt is. If you’re still encountering issues, please contact us.

For other queries or assistance, our hard working support team will contact you within 48 business hours.

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